Author: Patch

Error Code: LOCK Difficulty: Easy

Problem: The lock for changing settings is enabled.

How to Fix LOCK Error (Step-by-Step)

1. Locate the ‘Lock’ button on your refrigerator’s control panel. It may be labeled with a key or a lock symbol.
2. Press and hold the ‘Lock’ button for three to five seconds.
3. You should hear a beep or see the lock symbol disappear from the display, indicating the control panel is unlocked.
4. If holding the ‘Lock’ button does not work, try pressing and holding the ‘Options’ or a similarly named button, as the lock function can sometimes be a secondary feature.
5. If the lock persists, unplug the refrigerator from the power outlet for 5-10 minutes to perform a soft reset.
6. Plug the refrigerator back in. The control lock should now be disengaged.
7. Turn the appliance off, wait about 2 minutes, then turn it back on.

Still Not Working?
If the replacement part didn’t fix the issue, you may have a wiring problem or main board failure.

Error Code: E11 Difficulty: Moderate

Problem: Display control module is defective.

How to Fix E11 Error (Step-by-Step)

1. Turn off power to the refrigerator at your home’s circuit breaker.
2. The display control module is located in the dispenser area on the front of the door. Use a plastic putty knife or trim removal tool to gently pry the dispenser’s outer cover off.
3. With the cover removed, you will see the display module. Take a photo of how the wires are connected.
4. Disconnect the wire harnesses attached to the back of the old display module.
5. Remove the screws holding the module in place and swap it with the new one.
6. Reconnect the wire harnesses to the new module based on your reference photo.
7. Carefully snap the dispenser cover back into place and restore power at the circuit breaker to test the new display.
8. Turn the appliance off, wait about 2 minutes, then turn it back on.

Error Code: E15 Difficulty: Moderate

Problem: Ambient temperature sensor is defective.

How to Fix E15 Error (Step-by-Step)

1. Disconnect the refrigerator from the wall outlet to prevent any electrical risk.
2. The ambient temperature sensor is typically located behind the grille at the very bottom of the refrigerator or near the control display.
3. Remove the front bottom grille by releasing its clips or screws.
4. Locate the small sensor, which is usually a small plastic probe with two wires coming from it.
5. Disconnect the sensor’s wire plug and unclip the sensor from its mounting bracket.
6. Clip the new ambient temperature sensor into place and reconnect its wire plug.
7. Re-secure the bottom grille, plug the refrigerator back in, and the error should clear.
8. Turn the appliance off, wait about 2 minutes, then turn it back on.