Error Code: AE Difficulty: Hard
Problem: Communication error between main PCB and sub PCB/control panel
How to Fix AE Error
- Power cycle washer completely (unplug 10 minutes).
- Remove top panel and locate main-to-control ribbon cable (typically 10-16 pin flat cable, gray connector).
- Disconnect both ends carefully using connector release tabs – inspect for bent pins or moisture damage.
- Clean contacts with 90% isopropyl alcohol and lint-free cloth – let dry completely.
- Check cable routing for pinch points near sharp metal edges or screw penetrations.
- Test continuity of all conductors in ribbon cable with multimeter (no opens or shorts between adjacent pins).
- If cable tests good: replace control panel DC97-15318A first (less expensive component).
- If error persists after panel replacement: replace main PCB DC92-01543A.
- After repairs, perform communication test in service mode to verify error-free data transfer.
Samsung Washer AE Checks Before Replacing Parts
- Restart the washer and confirm the AE message returns under the same condition instead of after a one-time interruption.
- Check the simple causes first: load balance, water supply, drain flow, door or lid closure, visible leaks, and power stability.
- Inspect accessible wiring connectors and moisture-prone areas before assuming the control board has failed.
- Use the complete Samsung washer model number from the door, lid, or rear tag before matching any pump, valve, sensor, suspension, lock, or board category.
- If the AE code points to a specific system, test that system directly before ordering replacement parts.
Still Not Working?
If the replacement part didn’t fix the issue, you may have a wiring problem or main board failure.
When It’s Better to Replace Than Repair
Sometimes replacing an appliance makes more financial sense than putting more money into repairs.
Here are a few signs it may be time to shop for a new one:
For repair parts, verify exact fit with the full washer model number before buying; these links are general replacement-appliance shopping options.
- ✓Appliance over 8-10 years old
- ✓Repair cost over 50% of replacement
- ✓Multiple recent breakdowns
- ✓Major component failure
Recommended Replacement Options
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Still Not Working?
If the Samsung washer AE error returns after the basic checks, stop and recheck the full model number, the exact symptom, wiring, sensors, water or drain path, and visible component condition before buying another part.
More options (for a better recommendation)
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📖 View All Error CodesExpert: Mike Sullivan
EPA Section 608 Certified Technician with 18+ years experience.
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