Error Code: 5 Difficulty: Hard
Problem: The water is not heating up. The heating element inside the tub is likely burned out or disconnected. The temperature sensor is reading no change in heat.
How to Fix 5 Error
- UNPLUG washer from electrical power. Remove rear access panel.
- Manually rotate drum/agitator assembly. Listen for grinding, squealing, or feel for binding resistance.
- Disconnect motor wiring harness. Label all connections before removal.
- Test motor winding resistance between all terminal pairs (U-V, V-W, W-U). Readings must be balanced (2-5Ω). Open/shorted windings require motor replacement.
- Inspect motor area for foreign objects (bra wires, coins) jamming rotor. Remove obstructions carefully.
- If motor tests faulty or bearings are seized, replace entire motor assembly using OEM part DC34-00030A.
- Remove drive components (belt/pulley), stator mounting bolts, and rotor assembly. Install new motor following reverse procedure.
- Reconnect wiring. Run motor test cycle to verify smooth acceleration and correct rotation direction.
Recommended Replacement Part
Still Not Working?
If the replacement part didn’t fix the issue, you may have a wiring problem or main board failure.
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When It’s Better to Replace Than Repair
Sometimes replacing an appliance makes more financial sense than putting more money into repairs.
Here are a few signs it may be time to shop for a new one:
For repair parts, verify exact fit with the full washer model number before buying; these links are general replacement-appliance shopping options.
- ✓Appliance over 8-10 years old
- ✓Repair cost over 50% of replacement
- ✓Multiple recent breakdowns
- ✓Major component failure
Recommended Replacement Options
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- Fast, Scheduled Delivery – You pick the date and time
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Expert: Mike Sullivan
EPA Section 608 Certified Technician with 18+ years experience.
Read Editorial Standards →Browse all Samsung error codes: Samsung Error Codes
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