Error Code: Washer Difficulty: Moderate
Problem: User interface keypad shorted or stuck key detected
How to Fix Washer Error
- Unplug washer and remove top panel to access user interface board connections.
- Disconnect ribbon cable or multi-wire harness connecting interface to main control board.
- Inspect keypad membrane for moisture damage, detergent residue, or physical punctures.
- Clean keypad surface thoroughly with isopropyl alcohol and soft cloth.
- Check for stuck keys by pressing each button firmly and verifying it returns to rest position.
- Disconnect interface board and measure resistance across keypad matrix (should be infinite when no keys pressed).
- Press each key while monitoring resistance – should show momentary change then return to infinite.
- If any key shows continuous low resistance when not pressed, keypad membrane has failed.
- Replace user interface assembly W10870600 (includes display and keypad).
- After replacement, verify all buttons respond correctly and display shows proper characters during operation.
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Recommended Replacement Part
Still Not Working?
If the replacement part didn’t fix the issue, you may have a wiring problem or main board failure.
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When It’s Better to Replace Than Repair
Sometimes replacing an appliance makes more financial sense than putting more money into repairs.
Here are a few signs it may be time to shop for a new one:
For repair parts, verify exact fit with the full washer model number before buying; these links are general replacement-appliance shopping options.
- ✓Appliance over 8-10 years old
- ✓Repair cost over 50% of replacement
- ✓Multiple recent breakdowns
- ✓Major component failure
Recommended Replacement Options
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- Fast, Scheduled Delivery – You pick the date and time
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Expert: Mike Sullivan
EPA Section 608 Certified Technician with 18+ years experience.
Read Editorial Standards →Browse all Whirlpool error codes: Whirlpool Error Codes
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