Error Code: hE Difficulty: Hard
Problem: The water is getting too hot, or the sensor thinks it is. This is often a relay on the main control board stuck in the ‘On’ position, forcing the heater to run continuously.
How to Fix hE Error
- UNPLUG the washer from electrical power. Wait 15 minutes for components to cool.
- Remove the lower front access panel to expose the heater assembly mounted on the tub.
- Disconnect electrical wires from heater terminals. Label wires for correct reconnection.
- Test heater element resistance using multimeter: proper reading is 20-40Ω. Infinite resistance indicates open element.
- Inspect wiring insulation near heater connections for melting, burns, or damage. Repair damaged sections.
- Replace faulty heater assembly using OEM part DC97-14470A: remove mounting bolts, extract old heater, clean tub mounting surface thoroughly, install new gasket, position new heater, and torque bolts to 15 ft-lbs.
- Reconnect wiring securely. Verify thermistor is functional per TE error procedure before testing.
- Reassemble panel. Run sanitize cycle while monitoring for leaks and proper heating.
Recommended Replacement Part
Still Not Working?
If the replacement part didn’t fix the issue, you may have a wiring problem or main board failure.
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When It’s Better to Replace Than Repair
Sometimes replacing an appliance makes more financial sense than putting more money into repairs.
Here are a few signs it may be time to shop for a new one:
For repair parts, verify exact fit with the full washer model number before buying; these links are general replacement-appliance shopping options.
- ✓Appliance over 8-10 years old
- ✓Repair cost over 50% of replacement
- ✓Multiple recent breakdowns
- ✓Major component failure
Recommended Replacement Options
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Expert: Mike Sullivan
EPA Section 608 Certified Technician with 18+ years experience.
Read Editorial Standards →Browse all Samsung error codes: Samsung Error Codes
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