Problem: Door lock failure or communication error
How to Fix Washer Error
- Turn off power supply.
- Open washer door fully.
- Remove door lock assembly access panel.
- Inspect door lock mechanism for physical damage or debris.
- Check door strike plate alignment with lock mechanism.
- Test door lock solenoid with multimeter for proper resistance.
- If lock assembly is faulty, disconnect electrical connector.
- Remove mounting screws and replace door lock assembly.
- Ensure proper alignment during installation.
- Test door lock function and clear error code through diagnostic mode.
As an Amazon Associate, we earn from qualifying purchases through links on this page.
Still Not Working?
If the replacement part didn’t fix the issue, you may have a wiring problem or main board failure.
When It’s Better to Replace Than Repair
Sometimes replacing an appliance makes more financial sense than putting more money into repairs.
Here are a few signs it may be time to shop for a new one:
For repair parts, verify exact fit with the full washer model number before buying; these links are general replacement-appliance shopping options.
- ✓Appliance over 8-10 years old
- ✓Repair cost over 50% of replacement
- ✓Multiple recent breakdowns
- ✓Major component failure
Recommended Replacement Options
Why Upgrade via Amazon?
- Fast, Scheduled Delivery – You pick the date and time
- Expert Installation – Professional setup available for most models
- Old Appliance Haul-away – They’ll take your broken unit when they leave
- Easy Returns – Buy with confidence from a leader in customer service
As an Amazon Associate, we earn from qualifying purchases.
Browse all Kenmore error codes: Kenmore Error Codes










