Category: Samsung

Problem: The washer is not draining. This is almost always a clogged drain pump filter (coin trap) or a broken drain pump. Check the filter at the bottom front of the machine first.

How to Fix E2 Error

• UNPLUG the washer from electrical power.
• Locate pressure switch at top rear of tub assembly. Disconnect thin vinyl air hose from switch port.
• Blow forcefully through vinyl hose to clear moisture, lint, or debris. Inspect hose for cracks/kinks; replace if damaged.
• Test pressure switch operation: set multimeter to continuity mode. With tub empty, switch should read OPEN. Blow firmly into switch port—the switch should click and read CLOSED.
• If switch fails to change state, replace using OEM part DC34-00050A: disconnect wiring harness, remove mounting screws, install new switch.
• Reconnect vinyl hose securely to both pressure switch and air dome port on tub.
• Verify air dome port on tub is clear of lint/debris using flashlight and small brush.
• Reassemble panels. Run fill cycle to confirm water level stops at appropriate height.

Problem: The washer detected an overflow level of water. This typically happens if the water inlet valve is stuck open and lets water in even when the machine is off.

How to Fix E3 Error

1. • UNPLUG washer from electrical power. Remove rear access panel.
   • Manually rotate drum pulley. Listen for grinding noises or feel for excessive resistance indicating bearing failure.
   • Disconnect motor wiring harness from main board. Label connections before removal.
   • Test motor windings resistance between U-V, V-W, and W-U terminals. All readings must be equal (2-5Ω). Uneven readings indicate internal fault.
   • Test hall sensor resistance per service manual pinout (typically
   • 5-
   • 5kΩ between sensor pins).
   • If motor binds mechanically or electrical tests fail, replace entire motor assembly using OEM part DC34-00030A.
   • Remove drive belt, stator mounting bolts (4-6 bolts), and rotor nut (requires rotor puller tool). Extract old motor.
   • Install new motor assembly. Reattach rotor, stator bolts (torque to 22 ft-lbs), and drive belt with proper tension.
   • Reconnect wiring. Run motor diagnostic test to verify rotation direction and speed.

Problem: The tub is wobbling too much to spin safely. If redistributing the clothes doesn’t fix it, the suspension rods or dampers are worn out and need replacing.

How to Fix E4 Error

• UNPLUG washer from electrical power. Allow 15 minutes for components to cool.
• Remove lower front access panel to expose heater assembly on tub front.
• Disconnect electrical wires from heater terminals. Label connections for reassembly.
• Test heater element resistance: multimeter should read 20-40Ω. Infinite resistance indicates open element.
• Inspect wiring insulation near heater connections for melting, burns, or damage. Repair damaged sections.
• Replace faulty heater assembly using OEM part DC97-14470A: remove mounting bolts, extract old heater, clean tub surface, install new gasket, position new heater, torque bolts to 15 ft-lbs.
• Reconnect wiring securely. Verify thermistor resistance is ~10kΩ at room temperature before testing.
• Reassemble access panel. Run sanitize cycle while monitoring for leaks and confirming water reaches target temperature.

Problem: The water level sensor (pressure switch) is not sending a signal to the control board. Check the wires going to the sensor; if they are connected, the sensor itself usually needs replacement.

How to Fix E7 Error

• UNPLUG washer from electrical power.
• Remove lower front access panel to access tub assembly.
• Locate thermistor mounted on front of outer tub near heater assembly. Disconnect wiring harness.
• Measure resistance across thermistor terminals with multimeter at room temperature. Expected value: ~10kΩ (consult model-specific chart for exact value).
• If reading is infinite (open) or near zero (shorted), replace sensor.
• Remove mounting screw securing thermistor. Gently pry sensor from tub wall. Clean mounting surface.
• Install new thermistor using OEM part DC34-00040A. Ensure metal base makes full contact with tub. Secure with mounting screw.
• Reconnect harness. Inspect wiring harness for damage near tub suspension points; repair frayed wires.
• Reassemble panel. Run warm water cycle to verify temperature display updates correctly.

Problem: Water level sensor fill error – incorrect level detection during fill cycle

How to Fix FE Error

1. Inspect pressure tube for cracks near connections – common failure point at sensor connector (wiggle test while monitoring frequency).
2. Disconnect tube at sensor and blow through entire length to clear blockages (use compressed air at <30 PSI).
3. Test sensor resistance at rest (should read
4. 5-
5. 5kΩ on analog sensors).
6. Apply gentle suction to tube while monitoring resistance – should decrease smoothly to ~500Ω without jumps.
7. Replace pressure sensor DC96-01703G if resistance doesn’t change with pressure or shows erratic fluctuations.
8. Check tub air dome for clogs – remove hose clamp and clean port with small brush or pipe cleaner.
9. Verify no water trapped in pressure tube causing False high-level signal – tube must be completely dry during operation.

Still Not Working?

If the replacement part didn’t fix the issue, you may have a wiring problem or main board failure.

Problem: Lid open error (top-load models); lid switch failure or misalignment

How to Fix dc Error

1. Ensure lid closes fully with firm click.
2. UNPLUG. Access lid switch (under top panel near hinge).
3. Test switch continuity: should close when lid pressed.
4. Adjust switch position or replace lid switch assembly (DC64-00120A).

Still Not Working?

If the replacement part didn’t fix the issue, you may have a wiring problem or main board failure.

Problem: The washer timed out while trying to fill with water. Ensure your home water taps are fully turned on and the hoses aren’t kinked. If flow is fine, the inlet valve likely failed.

How to Fix 1 Error

• UNPLUG washer from electrical power.
• Confirm both hot and cold water supply valves at wall are fully open. Check for kinks in inlet hoses.
• Disconnect inlet hoses from washer back. Remove mesh screens from valve ports using needle-nose pliers.
• Clean screens thoroughly with old toothbrush and white vinegar solution. Rinse under running water.
• Reinstall clean screens. Reconnect hoses hand-tight plus 1/4 turn.
• Access inlet valve assembly by removing rear panel. Test solenoid coil resistance per valve (500-1500Ω). Replace entire valve assembly if any coil reads open/shorted.
• Install new inlet valve assembly using OEM part DC62-00120A: disconnect wiring harness, remove mounting screws, extract old valve, install new valve, reconnect hoses and harness.
• Restore power. Start fill cycle to verify water enters tub within 30 seconds with strong flow.

Problem: The washer timed out while trying to drain. The computer still sees water in the tub. Clean the debris filter and check the drain hose for clogs.

How to Fix 2 Error

• UNPLUG washer from electrical power. Place thick towels under front access area.
• Open drain pump filter cover at lower front right. Drain residual water into shallow container.
• Remove filter and clear all debris (coins, hairpins, lint). Inspect pump impeller through opening.
• Rotate impeller manually with finger—it must spin freely 360° with no grinding or resistance.
• If impeller is cracked, broken, or seized: disconnect pump wiring harness, loosen hose clamps with pliers, remove 2 mounting screws, extract old pump.
• Install new drain pump using OEM part DC34-0001A. Align mounting tabs, secure screws, reconnect hoses with clamps tightened firmly, reconnect wiring harness.
• Reinstall filter and close cover securely.
• Restore power. Run spin/drain cycle to verify complete water removal within 90 seconds.

Problem: The water level is too high. This implies the water valve is leaking into the tub or the air hose connected to the pressure sensor is blocked.

How to Fix 3 Error

• UNPLUG washer from electrical power.
• Ensure lid closes fully with firm click. Check for obstructions preventing lid closure.
• Remove top panel or console assembly to access lid switch near hinge area.
• Test lid switch continuity with multimeter: switch must CLOSE when lid is pressed down (simulating closed position).
• If switch fails continuity test: disconnect wiring harness, remove mounting screws, extract old switch assembly.
• Install new lid switch using OEM part DC64-00120A. Ensure actuator arm aligns with lid strike plate.
• Adjust switch position if needed so lid fully depresses actuator when closed.
• Reassemble console. Test by opening/closing lid while observing control panel response—cycle should pause when open, resume when closed.

Problem: The load is unbalanced during the spin cycle. If the load is evenly distributed but this error persists, the suspension rods or shock absorbers supporting the tub have failed.

How to Fix 4 Error

• Pause cycle and wait 60 seconds for drum to stop completely.
• Open lid and redistribute laundry evenly around drum. Separate large bulky items (comforters, rugs).
• Mix large items with smaller items for balanced weight distribution.
• Ensure washer is level: place carpenter’s level on top panel. Adjust front leveling legs until bubble is centered.
• Lock leveling legs in place using pliers to prevent vibration-induced movement.
• Close lid firmly until latch engages. Restart cycle.
• If error recurs: Reduce load size by 25%. Avoid washing single bulky items alone.
• Check floor stability—unit must sit on solid surface (not carpet/vinyl over subfloor).