Error Code: E97 Difficulty: Hard
Problem: Washer electronic control board and user interface board mismatch or console management issue.
How to Fix E97 Error (Step-by-Step)
- Unplug the washer from the power source and confirm the error stays cleared during a full test cycle.
- This error means the main control board and the user interface board are not compatible. This can happen after one of them has been replaced with an incorrect part.
- Locate the part numbers on both the main control board and the user interface board.
- Contact the appliance parts dealer with your washer’s model number to verify you have the correct, matching set of boards.
- Identify which of the two boards is the incorrect part for your specific washer model.
- Replace the incorrect board with the correct, manufacturer-specified part and confirm the error stays cleared during a full test cycle.
- Reconnect all wiring, reassemble the washer, and restore power and confirm the error stays cleared during a full test cycle.
- Turn the appliance off, wait about 2 minutes, then turn it back on.
- (Varies by model) (User Interface Board)
Recommended Parts to Check
No exact official OEM part number is listed here because the correct Frigidaire washer part can vary by complete model number. These are targeted part-category searches, not universal fit claims.
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Whirlpool washer drain pumpCommon replacement category: Drain pumpFit note: Exact OEM part number varies by complete Frigidaire washer model number. Confirm compatibility before buying.Why this category can matter: drain, no-spin, or water-removal symptoms after hose and filter checks.
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Whirlpool washer water inlet valveCommon replacement category: Water inlet valveFit note: Exact OEM part number varies by complete Frigidaire washer model number. Confirm compatibility before buying.Why this category can matter: fill, slow-fill, and valve-related symptoms after supply checks.
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Whirlpool washer control boardCommon replacement category: Main control boardFit note: Exact OEM part number varies by complete Frigidaire washer model number. Confirm compatibility before buying.Why this category can matter: repeating control or communication faults after connector checks.
Before ordering: match the part to the complete Frigidaire washer model number on the appliance tag.
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Still Not Working?
If the replacement part didn’t fix the issue, you may have a wiring problem or main board failure.
When It’s Better to Replace Than Repair
Sometimes replacing an appliance makes more financial sense than putting more money into repairs.
Here are a few signs it may be time to shop for a new one:
For repair parts, verify exact fit with the full washer model number before buying; these links are general replacement-appliance shopping options.
- ✓Appliance over 8-10 years old
- ✓Repair cost over 50% of replacement
- ✓Multiple recent breakdowns
- ✓Major component failure
Recommended Replacement Options
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